1.0
Refund Eligibility
You may be eligible for a refund if:
- Your money transfer has not been processed or completed
- Your transfer was declined or canceled due to a technical issue or error on our part.
- You have been incorrectly charged for a transfer.
2.0
Refund Process
To request a refund, please contact our customer support team at [Contact Email Address] with the following information:
- Your name and account details
- The transaction details, including the date, amount, and recipient information.
- The reason for the refund request
3.0
Data Classification
Data at SendFP is classified into three categories:
- Public: Information that can be freely shared with the public.
- Internal: Information that is for internal use only and should not be shared outside the organization.
- Confidential: Highly sensitive information that requires special handling and protection.
4.0
Data Security Measures
- Access Control: Access to data is restricted based on the principle of least privilege. Employees are granted access only to the data necessary for their job responsibilities.
- Encryption: Sensitive data is encrypted both in transit and at rest using industry-standard encryption algorithms.
- Data Backup: Regular backups of data are performed to ensure data integrity and availability in case of data loss or corruption.
- Data Retention: Data is retained only for as long as necessary to fulfill its purpose and is securely deleted when no longer needed.
- Security Awareness Training: Employees are provided with regular training on data security best practices to ensure they are aware of potential security threats and how to mitigate them.
5.0
Incident Response
In the event of a data breach or security incident, SendFP has established procedures for responding promptly to contain the breach, assess the impact, and notify affected individuals and regulatory authorities as required by law.
6.0
Compliance
SendFP is committed to complying with all relevant data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the Data Protection Act
2.3
Policy Review
This policy will be reviewed annually and updated as necessary to ensure its effectiveness and compliance with applicable laws and regulations.